Live Two Day Event—March 21-22, 2023 | 10:00 a.m.-12:00 p.m. ET daily

Courses are hosted in Zoom and require participants to enable the microphone and camera on their device.These courses have limited spots available to simulate a classroom environment and make it easier for those attending to have meaningful engagement with the curriculum.

For multiple enrollments: Organizational members can use the member discount for all team members. To use the discount or to register multiple individuals, ensure we can accommodate your team by contacting us at teamtraining@ifebp.org.Use this page only to register yourself, or an individual, for the workshop.

The past few years have created a new working environment for many organizations, altering where and how we perform our work. With so much of our communication occurring over the phone and online, customer service skills have never been more important. Register today and attend this workshop to hone your customer service skills for this new world we live in. Learn about vocal qualities, call framework and strategies that polished professionals use every day to deliver exceptional customer service. This workshop will help you and your team:

• Raise service excellence to callers by improving skills
• Outline performance expectations of call center staff members and those who use phones extensively in their work
• Brand the fund and to support great customer/client experiences